The Service Values are as follows:
The rights of individuals to be left alone or undisturbed and free from intrusion
or public attention into their affairs will be respected. This will be taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or
Service user confidentiality is, wherever possible, maintained. On occasion, it
will be necessary, for the benefit of the service user or others to share personal information with either other professionals or organisations. Where possible, service users are consulted and their views will be taken into account.
All individuals, whatever their circumstances, have the right to be treated with dignity and respect.
Many service users, because of their circumstances, (e.g. age, disability,
gender, marital status, sexual orientation, culture, religion or nationality), may find themselves in circumstances in which discrimination can occur. Our aim
is to design a quality service and delivery to, wherever possible, promote equality and counteract discrimination where it may arise.
Service users have the right to be heard and to be fully informed on all
aspects of their care. Methods of communication are appropriate to the particular abilities and experiences of each individual, and we aim to provide services which will be tailored to each particular set of circumstances.
Service users will be enabled to act independently. Our Services are aimed
at maximising the individual’s capacity for self-care and mobility.
All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in
their decisions to take reasonable risks.
Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations, within the
boundaries set by legislation and professional social work ethics,
service users are encouraged in achieving their personal goals.
Service users are expected to accept appropriate responsibilities, taking
into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.
Our Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon service user’s own choices. Individual choices are promoted, within the limits imposed by service constraints.
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